Terms of service
By using this website and placing an order, you agree to the following:
General
Everything on this site is provided for general information and shopping purposes.
We do our best to keep all details accurate, but occasionally things (like product descriptions, pricing, or availability) may change or contain minor errors. If that happens, we’ll fix it as soon as possible.
Orders
Once you place an order, you’ll receive a confirmation email.
We reserve the right to cancel or refuse an order if needed (for example, due to stock issues, errors, or suspected misuse). If that happens, we’ll let you know and provide a refund if applicable.
Pricing
All prices are listed in AUD and may change at any time.
If a pricing error occurs, we reserve the right to cancel the order and issue a refund.
Pre-orders
Some items may be available for pre-order.
If you purchase a pre-order item, your order will be shipped once the product is available. Timing may vary, but we’ll keep you updated.
Shipping
We aim to process and dispatch orders as quickly as possible, but delivery times may vary depending on location, couriers, and external factors.
Delays caused by couriers, weather, or peak periods are outside of our control.
Products
Our treats are made using quality ingredients, but every pet is different.
It’s your responsibility to ensure the product is suitable for your pet and to supervise them while enjoying treats.
Liability
To the extent permitted by law, we are not liable for:
- misuse of products
- incorrect storage or handling
- reactions or sensitivities specific to your pet
Intellectual Property
All content on this website (including images, branding, and text) belongs to Hendrix Pet Co. and may not be used without permission.
Changes
We may update these terms from time to time.
By continuing to use the site, you agree to the latest version.